Providing innovative and efficient solutions that exceed our clients' expectations
“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.” – Seth Godin
At Teroxlab, our mission is to offer cutting-edge solutions that are innovative and efficient .
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Our mission is to exceed expectations by providing exceptional products and services that are tailored to the needs of our clients. We believe that success is about building long-lasting relationships with our clients by staying true to our values of integrity, honesty, and transparency in all our interactions.
Our vision at Teroxlab is to become a leader in the technological industry by constantly adapting to new technologies and providing exceptional service.
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Our mission, vision, and philosophy encompass offering cutting-edge solutions that are innovative and efficient while becoming leaders in the technological industry by constantly adapting to new technologies and providing exceptional service. Our passion and desire are based on a deep understanding of the needs of our clients, a commitment to innovation, and a passion for delivering value. By staying true to these principles, we can achieve our vision of becoming the industry leader in innovation and customer service
We value integrity, transparency and putting our customers first in all our interactions with clients, partners, and employees. Diversity and inclusivity are crucial to creativity and innovation, and we strive to create an environment that fosters collaboration and encourages the sharing of ideas. Working together can achieve more than we ever could alone.
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Our philosophy is grounded in diversity, inclusivity, and collaboration. We believe that these values are essential to creativity and innovation, and we strive to create an environment that fosters collaboration and encourages the sharing of ideas. By working together, we can achieve more than we ever could alone.
Our goal at Teroxlab is to deliver an unparalleled customer experience across all our departments. We understand that in the realm of IT, efficiency is key. We’ve set a high-performance standard: resolving 90% of client tickets within one hour. This ambitious KPI is not just a target; it reflects our dedication to ensuring minimal downtime for our clients, enabling them to focus on their core business activities without disruption.
At the heart of our customer service excellence is our Rapid Response Team. Comprising top-tier IT professionals, this team is the frontline of our service delivery, ensuring swift and effective resolution of client issues.
We believe that clear and transparent communication is crucial. Our team is trained to communicate complex IT solutions in a jargon-free, understandable manner, ensuring that our clients are always in the loop and fully aware of the actions being taken.
We are committed to continuous improvement and adaptation. By regularly reviewing our processes and client feedback, we ensure that our services not only meet but consistently exceed client expectations.
Our service delivery model is tailored to meet the specific needs of each client. We blend advanced technology with human expertise to provide solutions that are both effective and efficient.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
At the heart of everything we do lies a profound dedication to our customers. We recognize that our success is intertwined with their satisfaction and loyalty. From understanding their needs and preferences to delivering unparalleled service, we prioritize the customer experience above all else. Our mantra of “Exceptional customer experience” is deeply embedded in our approach to client relations. We measure our success by the success of our clients. Earning and maintaining the unequivocal trust of each client is not just our priority; it’s our passion. By placing our customers at the forefront of everything we do, we ensure that every interaction and solution provided is aligned with their needs and exceeds their expectations.
We firmly believe that collaboration breeds success. Our diverse team at Teroxlab.com of talented individuals brings together a wealth of knowledge, skills, and perspectives, united by a common purpose. By embracing teamwork, we leverage the collective intelligence of our workforce to overcome challenges, seize opportunities, and achieve shared goals. We celebrate each other's strengths, support one another in times of need, and thrive in an environment where every voice is valued and heard.
Innovation is the lifeblood of progress. We embrace technology as a catalyst for transformation, constantly seeking new ways to disrupt the status quo and pioneer breakthrough solutions. From harnessing cutting-edge advancements to fostering a culture of creativity and experimentation, By staying at the forefront of technological innovation, we remain agile, adaptable, and poised to capitalize on emerging opportunities in a rapidly evolving marketplace. We are dedicated to ensuring that every technological solution we implement is not just state-of-the-art but also perfectly tailored to enhance our clients’ operations. Our innovative approach is key to providing an exceptional customer experience, helping our clients stay ahead in a rapidly evolving digital world.
The cornerstone of our reputation. At Teroxlab we are committed to delivering products and services of uncompromising quality, meticulously crafted to exceed the expectations of our customers. we are committed to excellence in every aspect of our service. Through rigorous quality control measures and relentless attention to detail, we ensure consistency, reliability, and excellence in every interaction. Quality is not just a metric; it's a mindset that permeates every aspect of our organization, driving us to constantly raise the bar and set new standards of excellence.
When you partner with Teroxlab.com, you’re not just choosing an IT service provider; you’re choosing a partner committed to your business’s success. Our team is dedicated to providing a stellar customer experience, marked by rapid issue resolution, minimal downtime, and clear communication. Let us take the helm of your IT challenges, so you can steer your business towards growth and success.
If you would like to talk to us or just have a question about any of our services, please don’t hesitate to contact us and we’ll get right back to you.
At Teroxlab, our mission is to offer cutting-edge solutions that are innovative and efficient .
Our mission is to exceed expectations by providing exceptional products and services that are tailored to the needs of our clients. We believe that success is about building long-lasting relationships with our clients by staying true to our values of integrity, honesty, and transparency in all our interactions.
Our vision at Teroxlab is to become a leader in the technological industry by constantly adapting to new technologies and providing exceptional service.
Our mission, vision, and philosophy encompass offering cutting-edge solutions that are innovative and efficient while becoming leaders in the technological industry by constantly adapting to new technologies and providing exceptional service.
Teroxlab.com was founded by PRIME PAN (defunct) in 2012. Prior to setting up PRIME PAN business. Prior to its inception, The company's entrepreneurial spirit and relentless drive for innovation led it to explore opportunities and challenges in the Educational and Technology landscape, ultimately paving the way for the creation of Teroxlab.
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With demand growing for remote assistance and helpdesk support from clients, we set up Remote Support in 2010. This is a dedicated website to direct all Helpdesk and IT Support Requests our Support Team in EMEA.
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In 2017 we made the strategic decision to change our business model from that of mainly Break/Fix services to subscription-based more commonly known as Managed IT Services. This allowed us to better forecast growth with stable revenue streams and to invest back into the business.
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The decision to renamed to Teroxlab.com was driven by a strategic vision to align the company's identity more closely with its core values and objectives. Embracing a fresh brand identity, Teroxlab.com sought to reaffirm its position as a leading force in the IT industry/sector, while also signaling its dedication to embracing new technologies, fostering innovation, and delivering exceptional value to customers.
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Between 2020 and 2021 the collective efforts of the team saw us awarded a number the following accreditations and certifications: ISO 27001 - Microsoft Gold Partner. Individually our team members continue to achieve awards and certifications in across various IT and technology disciplines.
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In 2023, Teroxlab.com solidified a strategic partnership with TrendMicro, a global leader in cybersecurity solutions, to expand its product offerings and enhance its market presence. This partnership marked a significant milestone in Teroxlab.com's journey, enabling the company to leverage TrendMicro's cutting-edge technology and industry expertise to deliver best-in-class cybersecurity solutions to its customers.
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Teroxlab.com prioritized sustainability initiatives alongside its continued growth trajectory. Balancing environmental responsibility with business expansion, Teroxlab.com implemented sustainable practices across its operations, reducing its carbon footprint and promoting eco-friendly alternatives. This commitment to sustainability not only aligns with Teroxlab.com's values but also positions the company as a leader in corporate social responsibility, driving positive change while pursuing growth opportunities.
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Inc 5000 2023: Ranked #142 in software
CRN 2023 Fast Growth 150: Ranked #9
Channel Futures 2023 MSP 501: Ranked #2
Teroxlab provides technology and cloud expertise to reduce cloud costs and boost engineer productivity.
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